Assessment Type
Human Factors
Vectors Active
V1·V2·V3·V4
SI Alignment
Under Review
Just Culture Risk
Flagged
Cognitive Load
Stable
Annex 19 A2
Nov 2026
Aviation Human Factors Assessment

What a candidate says
is only half the story.
We read the rest.

Structured Human Factors Assessments for Pilot Training, Development and Aviation Recruitment. Evaluated across four vectors informed by ICAO Safety Intelligence, Just Culture, CRM, and IATA SMS principles — by a human assessor with 23.5 years inside the industry.

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IATA SMS Certified CRM Qualified ICAO Doc 10159 Annex 19 Amendment 2 English · Arabic · French GDPR Compliant 23.5 Years Aviation Operations
Working With Schools & Training Organisations
Pilot School & Training
Organisation Partnerships

Foundation and Early Career candidates can be assessed at the beginning of training and reassessed later to track development — giving schools, training organisations, and recruitment partners a consistent, evidence-based view of human factors progress over time.

Contact us for partner and multi-candidate pricing, and to discuss how an assess-then-reassess model could fit your training programme.

Discuss a Partnership
ICAO Annex 19 Amendment 2 — November 2026

Safety Management is evolving through a stronger focus on Safety Intelligence.

ICAO's evolving Safety Intelligence approach builds on established Safety Management principles, placing greater emphasis on using safety data and information proactively to identify emerging risks and support better decision-making.

Established Safety Management System Principles
  • Hazard identification and safety reporting
  • Risk assessment and mitigation
  • Safety assurance and monitoring
  • Continuous improvement through safety data
→
Enhanced Safety Intelligence Focus
  • Continuous data collection and analysis
  • Predictive — risks identified before incidents
  • Culture and leadership dependent
  • Just Culture is a prerequisite, not a preference
  • Human capacity is the critical variable
Why this matters for training and recruitment Hiring the right people has always mattered. Under Safety Intelligence, human factors take on greater weight, supporting the case for structured assessment alongside technical evaluation. Effective safety systems depend not only on the quality of data, but also on how people recognise, communicate, interpret and act on safety information. LMB Consulting Services assesses these Human Factors and behavioural indicators to support pilot development and more informed recruitment decisions.
Why This Matters

The gap most pilot interviews
always miss.

Standard aviation recruitment assesses qualifications, experience, and track record. Very few firms assess how a candidate actually communicates safety — the language they use under pressure, the authority gradients they create, the cultural assumptions they make, and the gaps they reveal when challenged.

Within an increasingly data-informed safety environment, these behaviours are far more than 'soft skills'. Communication, reporting culture, decision-making and leadership directly influence how effectively safety information is identified, shared and acted upon. A Safety Director who deflects questions, an Accountable Manager who creates an atmosphere where crew don't report freely, a Chief Pilot whose communication breaks down under pressure, a pilot who doesn't report safety issues, a pilot who doesn't use closed loop communication — these are not just poor hires. They are systemic risks.

LMB Consulting Services provides a structured, forensic assessment of these human factors indicators — analysed from recorded video interviews and delivered as a clear, evidence-based report, informed by ICAO Safety Intelligence principles and aligned with the direction of Annex 19 Amendment 2.

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On AI Screening Tools AI can support transcript review, pattern identification and administrative analysis. It does not replace the aviation context, Human Factors judgement and professional interpretation required to evaluate behavioural evidence responsibly. Every LMB assessment is reviewed and interpreted by a human assessor.
The Assessment Framework

Four vectors. One clear picture.

Each assessment analyses a structured interview using a proprietary four-vector framework informed by established Human Factors, CRM and safety-management principles, including relevant themes reflected in ICAO Safety Intelligence guidance.

What This Assessment Does — and Does Not — Cover

LMB Consulting Services assesses human factors and behavioural evidence — communication, leadership, and safety culture indicators. It does not assess technical flying competence, simulator performance, licensing proficiency, or any matter requiring flight-instructor or examiner qualification. Those remain the responsibility of appropriately qualified flight instructors or examiners.

V1
Safety Mindset & Proactive Risk Awareness

Does this candidate recognise emerging risks and think proactively about safety?

This vector examines how the candidate identifies risk, anticipates potential safety concerns and reasons beyond simple rule compliance. The assessment looks for evidence of proactive safety thinking, appropriate judgement and an ability to recognise how individual actions can influence wider operational safety.

V2
Just Culture & Reporting Environment Risk

Does the candidate communicate in a way that supports speaking up, reporting and appropriate challenge?

This vector examines whether the candidate's communication style supports open reporting, appropriate challenge and constructive responses to safety concerns. It looks for evidence of psychological safety, accountability and a willingness to raise or receive concerns without unnecessary blame or defensiveness.

V3
Linguistic Cognitive Load & Safety Communication

Can they communicate precisely when complexity and pressure are highest?

This vector examines how the candidate communicates when complexity, workload or pressure increase. It looks at whether they remain clear, concise and precise, whether they adapt their communication appropriately, and whether important safety information remains understandable when cognitive load is high.

V4
Closed-Loop Verification & Intelligence Cycle Integrity

Do their decisions follow through — or trail off without verification?

This vector examines whether the candidate follows communication and decisions through to completion. It looks for evidence that important information is acknowledged, understanding is verified, actions are followed up and unresolved safety concerns are not simply left open. Effective closed-loop behaviour helps reduce ambiguity and missed information.

Pilot Training & Development

Assessment isn't only for the final decision.

Foundation and Early Career candidates can be assessed at the beginning of training and reassessed later in the programme, giving schools and training organisations a consistent, evidence-based picture of how human factors develop over time — not just a single snapshot.

Baseline Assessment

Assessed at the start of training.

A Foundation or Early Career candidate is assessed early in their programme, establishing a clear baseline across all four vectors and identifying specific areas for coaching and development.

Reassessment

Reassessed later to track progress.

The same candidate is reassessed later in training, showing measurable development against the original baseline — useful evidence for both the candidate and the training organisation.

Training & Development Report

A report built for coaching, not just decisions.

Foundation and Early Career candidates receive a Training & Development Report focused on growth areas and coaching recommendations, distinct from the Decision-Support / Human Factors Assessment Report used for recruitment and senior candidates.

Human Factors Scoring

Five levels. Two purposes.
One consistent assessment approach.

Every vector is scored against the same five-level framework. Training & Development candidates are assessed using developmental language focused on growth and coaching. Recruitment assessments use decision-support language appropriate to candidate selection.

5

Exceptional — Consistently Strong Human Factors Evidence

Demonstrates consistent proactive safety thinking, minimises authority gradients, builds genuine Just Culture environments, and closes loops with verified outcomes.

Highly Recommended
Exceptional Strength
4

Strong — Consistent Human Factors Evidence

Strong human factors awareness with minor gaps under pressure. Demonstrates most safety intelligence behaviours consistently, with targeted development areas identified.

Recommended
Strong
3

Developing — Adequate Evidence with Identified Development Areas

Demonstrates an adequate understanding of Human Factors principles, with some inconsistencies or development areas identified under pressure or in more complex scenarios.

Conditional
Developing
2

Development Required — Significant Gaps Identified

Several Human Factors behaviours require targeted development before the candidate progresses to more demanding professional environments.

High Caution
Development Required
1

Significant Development Required — High Human Factors Concern

Leadership or communication style appears to discourage frontline safety reporting, working against effective information sharing. Evasive under pressure, culturally rigid, assumes comprehension without verification.

Do Not Recommend
Priority Development Area

Left badge: recruitment and decision-support assessments. Right badge: Training & Development assessments for Foundation and Early Career candidates.

Lala Malika Bourka — Founder, LMB Consulting Services
About the Assessor

Lala Malika Bourka

Founder, LMB Consulting Services · Southend-on-Sea, Essex, UK

I spent more than 20 years working as cabin crew and an inflight service instructor at Saudi Airlines. In that time, I watched thousands of hours of human behaviour under pressure — how people communicate when things are difficult, how they lead when the stakes are high, and where the gaps appear between what someone says and what they actually do.

That experience taught me something that no qualification can fully capture: how a person behaves in the room tells you more than their CV ever will.

I founded LMB Consulting Services to bring that observation capability into aviation training, development and recruitment. I use a structured approach to assess Human Factors and behavioural evidence through scenario-based interviews, helping pilots identify strengths and development areas while giving training organisations and recruitment specialists clearer insight into the non-technical behaviours that technical qualifications alone may not reveal.

My assessment framework is informed by ICAO Safety Intelligence principles, CRM, Just Culture and SMS concepts, and reflects the direction of Annex 19 Amendment 2.

IATA SMS Certified IATA CRM Certified 20+ Years Aviation Inflight Service Instructor NHS Community Interpreter GDPR Compliant English · Arabic · French
Why LMB Consulting Services

Assessment built on experience
no classroom can teach.

The observations in every report are grounded in credentials that very few consultants in this field possess simultaneously.

✈

20 Years · Saudi Airlines

Senior cabin crew with deep operational knowledge of Gulf aviation culture, international safety protocols, and multicultural crew dynamics across decades of international operations.

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IATA SMS Certificate

IATA SMS training provides an important safety-management foundation that informs the assessment methodology.

◉

CRM Certificate · Saudi Airlines

Crew Resource Management qualification — covering communication, decision-making, situational awareness, authority gradients, and leadership under operational pressure.

◎

Inflight Service Instructor

3.5 years delivering SMS and service training to international cabin crew — direct experience of how safety culture is communicated, absorbed, and resisted in practice.

◇

7 Years · NHS & Mental Health Interpreting

Community interpreting in high-stakes legal, medical, and mental health settings — an advanced ability to detect nuance, evasion, stress indicators, and comprehension gaps in spoken communication.

◆

Multilingual · English · Arabic · French

Assessments and reports available in three languages. Critical for Gulf, MENA, and international operators where cultural communication dynamics carry direct safety implications.

🔒

GDPR Certified · UK Compliant

Formally certified in UK GDPR compliance, with professional experience handling sensitive personal data in regulated financial services — ensuring the secure, compliant management of all candidate video recordings and assessment data.

📋

ICAO Doc 10159 · Annex 19 Amendment 2

Assessments are informed by ICAO's Safety Intelligence principles and reflect the direction of the November 2026 Annex 19 Amendment 2 requirements, giving clients evidence based human factors insight at the shortlist stage.

Who We Work With

Assessments for the organisations
where safety leadership matters most.

Airlines & Charter Operators
Aviation Recruitment Agencies
Gulf & MENA Carriers
Aviation Training Organisations
Aviation Consultancies
Data Security & Compliance

How We Handle Data

At LMB Consulting Services, we treat candidate privacy with the highest level of professional discipline. All candidate data is handled and stored in full accordance with UK GDPR requirements, from the moment it is received through to its secure deletion.

Backed by professional experience managing sensitive financial compliance data and certified UK GDPR protocols, candidate data is handled through a structured, privacy-conscious data-handling process.

Full details of our data handling procedures are set out in our Participant Agreement and privacy notice, and are available on request.

Our Data Guarantee

"We protect the trust behind every referral by protecting your data. Whether you're advancing a candidate through training or placing them with an airline, you get unassailable human factors insight."

Get In Touch

Start with a conversation.

Email us directly to discuss your assessment requirements and receive a sample report. No commitment required. Assessments and reports available in English, Arabic, and French.

Pilot School & Training Organisation Partnerships
Partner With Us

Foundation and Early Career candidates can be assessed at the start of training and reassessed later to track human factors development over time — a structure that works well for schools, training organisations, and recruitment partners alike.

Contact us for partner and multi-candidate pricing, and to discuss a sample report before you commit.

Available to schools, training organisations, and recruitment agencies
Email contact@lmbconsultingservices.london
Phone +44 7405 304049
Website lmbconsultingservices.london
Based Southend-on-Sea, Essex, UK
Coverage UK · Gulf · MENA · International (Remote)
Languages English · Arabic · French
Get In Touch